- Returns and Refunds: Thimbles Fabrics ‘n’ Crafts is committed to customer satisfaction. If you are not entirely happy with your purchase, we offer a straightforward refund or exchange policy. Please read the following terms carefully:
- Eligibility for Returns and Refunds: You may return any unused item in its original condition within 30 days from the date of delivery for a refund or exchange. To be eligible, the item must be in its original packaging and accompanied by proof of purchase, such as the order confirmation or receipt.
- Return Process: To initiate a return, please contact our customer support team at Email: email@example.com Phone: (+44 )7429 827647. Our representatives will guide you through the return process, provide a return authorization number (RAN), and furnish you with the necessary instructions for sending the item back to us. Please note that the return shipping costs are the responsibility of the customer unless the item is defective or damaged.
- Refund Process: Once we receive the returned item and verify its condition, we will process your refund within 5 business days. The refund will be issued to the original payment method used during the purchase. If you opt for an exchange, we will ship the replacement item as soon as possible, subject to availability.
- Exclusions: Certain items are non-returnable and non-refundable unless they are defective or damaged. These items include fabric cuts, trimmings, customized or personalized products, patterns, books, and magazines due to copyright restrictions. Please ensure that you review the product descriptions before making a purchase.
- Damaged or Defective Items: In the event that you receive a damaged or defective item, please notify us immediately within 48 hours of delivery. We may require photographic evidence or a detailed explanation of the issue to process your claim promptly. We will either provide a replacement or initiate a refund, including the return shipping costs in such cases.
- Limitation of Liability: Thimbles Fabrics ‘n’ Crafts shall not be held responsible for any incidental, consequential, or indirect damages arising from the use or misuse of our products. Our liability is limited to the purchase price of the item(s) in question.
Please note that this refund policy is in accordance with UK law requirements. For EU requirements, additional consumer rights may apply, and customers within the European Union are protected under the Consumer Rights