Return & Refund Policy
At Thimble Fabrics & Crafts, we want you to shop with confidence. If you're not completely satisfied with your purchase, we’re here to make the return process simple and straightforward.
Shopping With Confidence
We carefully prepare every order, but we understand that sometimes a return or exchange may be needed. Please review the policy below before sending any item back to us.
Returns
We accept returns within 14 days of your order being delivered.
- Items must be unused and in original condition.
- Fabrics must be uncut.
- Wadding and batting must be unopened.
- Haberdashery, sewing notions, and craft supplies must be unused and in original packaging.
Items That Cannot Be Returned
Some items are not eligible for return due to their nature or condition.
- Custom-made or special-order items.
- Clearance or final sale products.
- Items cut, used, altered, or damaged after delivery.
- Import duties, taxes, or customs charges.
How to Request a Return
To begin your return, please email us with your order number and the reason for your return.
sales@thimblesfabricsncrafts.co.ukOur customer support team will provide detailed return instructions and guide you through the process.
What Happens After We Receive Your Return?
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
Return Received
Your returned item arrives back with our team for review.
Item Inspected
We check that the item meets the return conditions.
Refund Approved
If approved, a refund is issued for the purchase price of the item only.
Payment Processed
Refunds are processed to the original payment method within 5 business days.
Please note: original shipping charges are non-refundable. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Need to Exchange an Item?
If you would like to exchange an item, simply follow the same return process and include “Exchange” in your email.
Once we receive and inspect the original item, we will process and dispatch your replacement as quickly as possible.
Received the Wrong or Damaged Item?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
We’ll arrange the return, cover any applicable return shipping costs, and send you a replacement at no additional charge.
We’re Happy to Help
If you have any questions about our Return & Refund Policy or need help with a return, our team is always happy to assist.
Email Customer Support