Your Privacy Matters to Us

01

Information We Collect

To provide the best possible shopping experience, we may collect certain personal, payment, and website usage information.

Personal Information

• Full name
• Email address
• Telephone number
• Billing and shipping address

Payment Information

All payments are processed through trusted third-party payment providers. We do not store your full credit or debit card details on our servers.

Website Usage Information

• IP address
• Browser type and device information
• Pages visited
• Time spent on our website
• Referral source
• Cookie and analytics data

02

How We Use Your Information

We use your information to operate our store and improve your experience.

• Process and fulfil your orders.
• Securely process payments.
• Send order confirmations, shipping updates, and delivery notifications.
• Respond to customer service enquiries and provide support.
• Send promotional emails, newsletters, and special offers if you have opted in.
• Improve our website, products, services, and customer experience.

03

Sharing Your Information

We respect your privacy and never sell your personal information to third parties for marketing purposes.

Your information may only be shared with trusted service providers when necessary to operate our business.

• Payment processors
• Delivery and courier services
• Email marketing providers
• Website hosting and technical support providers

We may also disclose information where required by law or where necessary to protect our legal rights.

04

Cookies & Website Tracking

Our website uses cookies to improve your browsing experience and support important website features.

• Essential cookies: Required for website functionality, shopping cart features, and secure login.
• Analytics cookies: Help us understand how visitors use our website so we can continue improving it.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

05

Data Security

Protecting your personal information is a priority. We use industry-standard security measures to help keep your data safe.

• Encrypted data transmission using TLS 1.2 or higher.
• Secure, access-controlled servers.
• Regular security monitoring and system updates.

While we take reasonable precautions, no method of online transmission or electronic storage can be guaranteed to be completely secure.

06

Your Privacy Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request that inaccurate or incomplete information be corrected.
• Request deletion of your personal information where legally permitted.
• Withdraw consent to receive marketing communications at any time.

You can unsubscribe from promotional emails by clicking the “Unsubscribe” link in any marketing email or by contacting us directly.

Our website does not currently respond to Do Not Track browser signals. However, you can manage tracking preferences through your browser settings.

07

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

• Order-related information is generally retained for seven years for accounting, tax, and legal compliance.
• Marketing information is retained until you unsubscribe or request that it be removed.

08

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information promptly.

09

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with the revised effective date. We encourage you to review this policy periodically.